PROCESSING TIME (the time I need to prepare and make your order):
My current process time is 3-5 days. Each of my items are handmade to order by me. During the busy Christmas period this time may increase - please check the home page of my website for the most up to date timeframe. Please be aware I am a sole trader and work alone.
ESTIMATED SHIPPING TIMES (when your parcel has left our office):
UK: 1-3 Business Days (First Class) / 2-5 Business Days (Second Class)
Europe: 7-10 Business Days
America: 10-14 Business Days ( on rare occasions shipping to the US from the UK can take up to 21 days)
Australia, New Zealand and Oceania: 10 -14 Business Days
Postage is based upon weight of your items and sent via Royal Mail. You can choose from 1st class, 2nd class or International Shipping. Local collection in Sutton, Surrey is also available free of charge (after you've placed your order we will email you to arrange a collection date).
INTERNATIONAL CUSTOMS AND IMPORT TAXES :
Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for delays due to customs.
HOW ARE ITEMS POSTED?:
I take every care to package your item, each bauble for example, is wrapped in tissue paper and placed in a white or black gift box (depending on availability) with one of my logo stickers. Each includes a bauble care card.
To ship, I then package it in bubblewrap and inside a brown shipping box which we then secure with brown packing tape.
POSTAGE COSTS INCLUDE THE COST OF BOTH POSTAGE AND PACKAGING
GIFT WRAP OPTIONS
I do offer gift wrap on some of the items I have for sale. You can select this during checkout.