Last Updated: 25/11/21
Current Process Time (the time it takes for me to make your order before posting to you) :
5 working days (does not include weekends)
Shipping Times (the time Royal Mail advise it will take for your parcel to reach you): N.B does not include Sundays
- 1st class recorded: Next Day after sending
- 1st Class : 1-3 days after sending
- 2nd Class: 5-7 days after sending
Tracking numbers are provided - these do not track your parcel at each stage of it's journey - only upon attempted or successful delivery. Recorded Delivery is fully trackable.
If you placed a pre order for an ornament in July, we are still waiting for the shipment and are hoping it will arrive end November. Please bear with me, I will update more when I have this information. If it does not arrive in time you will be offered an alternative ornament, store credit or a full refund.
If you have not received an order confirmation or a shipping notification please check your email was correct and also that the email has not been filtered out into your spam folder.
If you still do not receive this please can you email me: email@example.com and I can confirm it for you manually via email.
Please note that telephone reception in our studio is incredibly poor and gets very frustrating when calls continue to cut out. If you wish to contact me the best method is via email or text.
Please allow up to 24 hours for me to reply to your emails / messages - I work alone and do my best to reply to you all during this time frame as I also need to focus on getting orders sent.
Thanks so much for your understanding,