FAQ

1) Do you combine postage?
Yes I do! Just add the items to your cart and it will calculate the postage for you

2) Do you accept Custom Orders?
Yes I do! I love working on custom orders, if you cannot see anything you like in my shop please send me a message with your requirements and I can set up a custom listing for you.
 
3) Can I have both feathers and glitter in my bauble?
No sadly I am unable to put both in.  The glitter is stuck on the inside of the bauble and if I added feathers inside too you wouldn't be able to see them.

4) Are your baubles made from glass?
No, they are made from shatterproof plastic with a glass effect. They are very lightweight and Extremely realistic PLASTIC  shatterproof baubles - you will not know they are not glass until you touch them

5) Is the glitter on the outside of your baubles?
No, the glitter is stuck to the inside of the bauble - so no nasty mess on your living room floor! They are VERY delicate however, so please do not bash them around or the glitter will dislodge. They can handle delicate handling and hanging on the tree. They come with a care card so you can preserve them for years to come.

6) How long will my order take to get to me?
My process time is 3-5 days and then shipping depends on which country you are in. 

7) Can you put photos on your baubles?
I can add photos to the inside of baubles - they are printed on an acetate material and suspended inside.  Contact me for more detail. 

8) I can't see a colour bauble I like do you offer any other colours?
If you're not sure if I offer a colour you would like please send me a message. I can try to match as close as possible.

9) Can you add personalisation to both sides of your baubles?
Yes I can, message me with details

10) Can you add dates to your baubles?
Yes I can add anything you like

11) Can I have two colours of glitter inside my bauble?
No sorry - I only offer single colours at this stage

12) Will  my order arrive in time for Christmas (or other holiday) 
If you order before my final shipping dates (as seen in shipping section) then yes, your bauble should arrive before the holiday. However, please allow plenty of time to place your order. I work alone and it takes me 3-5 to make your item and then a further couple of days for it to be posted to you 

13) How long does it take you to make my order?
My current process time is 3-5 days but keep an eye on the front home page of my website for further updates

14) Are there snowflakes/hearts/stars all the way around your baubles?
It depends on the style you've chosen, but Yes they generally are

15) I would like a refund
Please contact  me immediately should you be unhappy with your purchase.  Each return is handled on an individual basis due to the personalised nature of my products.  Any returned items must be in their original packaging or similar (sturdy shipping box or packet)and be mailed recorded delivery so we can track their return. Return postage costs to be paid by customer.